Symantec IGA

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  • 1.  IG admin portal inaccsible becaue of expired client secret (OpenID/OAuth)

    Posted 10 days ago

    I am unable to login into Identity Governance admin portal as the Authentication is failing because of expired client secret. But to update a new client secret, I need to login to Admin portal. This is OpenID/OAuth2.0 configuration. The break glass URL doesn't work. Is there any other way like a file (configuration change)  update to update the client secret. Or any way to turn off SSO?

    I really appreciate any suggestions for this issue ! 



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    Thanks
    Sandeep
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  • 2.  RE: IG admin portal inaccsible becaue of expired client secret (OpenID/OAuth)

    Broadcom Employee
    Posted 10 days ago

    The break glass URL should work.  What happens when you use the break glass url?

    There is no direct way to change these values except modify it in the database directly. 

    Thanks,

    Chendra.




  • 3.  RE: IG admin portal inaccsible becaue of expired client secret (OpenID/OAuth)

    Posted 9 days ago

    Thanks for your quick response Chendra ! When I try to hit the breakglass URL, it is just a blank screen and after certain time, I see timeout errors in the eurekify log. 

    09:02:36,662 INFO  [com.eurekify.schedule.jobs.DeltaCertificationForContinuousUpdateJob] (quartzScheduler_Worker-4) Delta Certification for Continuous Update Job is triggered.
    09:15:05,159 WARN  [org.apache.activemq.artemis.core.client] (Thread-26 (ActiveMQ-server-org.apache.activemq.artemis.core.server.impl.ActiveMQServerImpl$6@386390af)) AMQ212037: Connection failure has been detected: AMQ229014: Did not receive data from invm:0 within the -1ms connection TTL. The connection will now be closed. [code=CONNECTION_TIMEDOUT]
    09:15:36,175 WARN  [org.apache.activemq.artemis.core.client] (Thread-4 (ActiveMQ-client-global-threads)) AMQ212037: Connection failure has been detected: AMQ219014: Timed out after waiting 30,000 ms for response when sending packet 43 [code=CONNECTION_TIMEDOUT]
    09:17:06,210 WARN  [org.springframework.jms.listener.DefaultMessageListenerContainer] (modelEventExportClientContainer-1) Setup of JMS message listener invoker failed for destination 'ActiveMQQueue[jms.queue.continuousExportQ]' - trying to recover. Cause: Could not commit JMS transaction; nested exception is javax.jms.JMSException: AMQ219014: Timed out after waiting 30,000 ms for response when sending packet 44
    09:53:41,154 INFO  [com.eurekify.security.oidc.OIDCSecurityFilter] (default task-44) OIDC Filter -->Executing BreakGlass Session: null
    09:57:02,494 INFO  [com.eurekify.security.oidc.OIDCSecurityFilter] (default task-45) OIDC Filter -->Executing BreakGlass Session: null



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    Thanks
    Sandeep
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