Hi,
@Matthew van Burgel I have logged a ticket internally.
In the meantime if you have command ftp or an ftp client like WinSCP or FileZilla you can use ftp to
supportftp.broadcom.com with your portal credentials. The ftp directory for your case will be
/SITE_ID/CASE_NUMBER/files_from_customer. NOTE: The 6 digit SITE_ID will need an extra 0 in front it to pad to 7 digits.
Hope that helps.
Regards,
Lynn
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Senior Principal Support Engineer
Broadcom
Australia
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Original Message:
Sent: 07-21-2019 09:49 PM
From: Lynn Williams
Subject: Unable to attach document
Hi @Matthew van Burgel
I tested with an external test account I have and I see the same when I execute the "File Attachments" option
Can you please contact Customer Care via phone and report this: https://www.ca.com/us/services-support/ca-support/contact-support.html?intcmp=footernav#numbers
I will also try to log an internal ticket at my end.
Thanks
Lynn
#customercare
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Senior Principal Support Engineer
Broadcom
Australia
Original Message:
Sent: 07-21-2019 07:17 PM
From: Matthew van Burgel
Subject: Unable to attach document
Hi
When I go to the attachment page for a case it comes back saying:
Your Session has expired.
Please return to your case and relaunch the file attachments.
|
I do this but get the same result. I have tried logging out and back in.
Is there an issue at the moment?