Online chat is a tool used to provide real-time transmission of messages. Several CA Support teams such as Spectrum, Clarity, and Workload Automation Autosys Edition (AE) have introduced online chat to allow customers to ask questions and obtain a quick response without requiring an issue/case to be created. Have you tried online chat? What are your thoughts about it? Would you like online chat for additional products? If so, what products?
As part of the Improving the Customer Experience initiative, we'd like to hear from you.