Clarity Service Management

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SAML for Service Management Mobile App

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  • 1.  SAML for Service Management Mobile App

    Posted 11-01-2018 10:32 AM

    Hi! We've just updated Service Desk to 17.1 willing for the SAML feature but unfortunately we noticed that SAML was only available for the website and not for the app.

     

    My questions are 2:

    - Is there a roadmap for adding SAML for the mobile app?

    - What are the recommendations to start using SAML for the Service Desk website in an advanced availability architecture?

     

    Regards



  • 2.  Re: SAML for Service Management Mobile App

    Posted 11-01-2018 12:39 PM

    sperna 

     

    Please vote and comment on the following existing IDEA

     

    SAML 2.0 support for Service Desk authentication 



  • 3.  Re: SAML for Service Management Mobile App

    Posted 11-01-2018 12:55 PM

    Hi Paul, thanks for your answer but that idea was already delivered but in my opinion it was half way. All my users don't want to access through the website from their mobiles, they want an app. For security issues i need saml to publish it so I need SAML to be enabled for the rest service of the app.



  • 4.  Re: SAML for Service Management Mobile App
    Best Answer

    Posted 11-01-2018 01:05 PM

    sperna 

    As our Product Management team indicated in the mentioned IDEA, we do have SSO/SAML on the roadmap for the Mobile App. This would be for after 17.2, which is currently scheduled for sometime in 2019.



  • 5.  Re: SAML for Service Management Mobile App

    Posted 11-01-2018 04:28 PM

    Thank you I never saw Carol Piccus answer. 



  • 6.  Re: SAML for Service Management Mobile App

    Posted 11-01-2018 08:39 PM

    sperna - I’m sorry that you didn’t get my response on the idea thread. As noted by Paul, we do have this on the roadmap. Feel free to also add this as an idea as well to help you be alerted when we start to work on it. 



  • 7.  Re: SAML for Service Management Mobile App

    Posted 11-05-2018 03:45 PM

    Thank you Carol!