Clarity Service Management

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Incident to Request

  • 1.  Incident to Request

    Posted 10-24-2018 06:25 AM

    Hi Team

     

    we have a requirement from one of the team on servicedesk. When an incident is logged , they want to change that incident into Request ticket.

     

    I can see the buttons are avaialble to change incident to Change Order & Problem.  

     

     

    Can we change Incident to Request ?

     



  • 2.  Re: Incident to Request

    Posted 10-24-2018 08:57 AM

    Hi Aamir,

     

    OOTB this is not available. But you can certainly add this customization. See a similar thread that one of your peers once logged asking more or less the same question.

     

    HOW TO CHANGE INCIDENTS TO REQUEST ON SDM 

     

    Hope this helps?

     

    Kind Regards,

    Brian