we have a requirement from one of the team on servicedesk. When an incident is logged , they want to change that incident into Request ticket.
I can see the buttons are avaialble to change incident to Change Order & Problem.
Can we change Incident to Request ?
OOTB this is not available. But you can certainly add this customization. See a similar thread that one of your peers once logged asking more or less the same question.
HOW TO CHANGE INCIDENTS TO REQUEST ON SDM
Hope this helps?