My user attach english file name and unicode file name on request screen. After post , english file name stay comment but unicode file name change to insert prefix-name("1002.txt|....") and move attach file above block. I need english file name and unicode file name that they stay same comment. Please help me.
I would suggest raising this as a support case for one of us to look into this further
I agree with Raghu.Rudraraju
If this is a bug? It should be easily reproducible internally...
I can not reproduce:
You must attach the files after the ticket created. We have 3 Service Desk Systems (Prod, UAT, Test). They are all the same problems.
We have updated the UAT and Test to the 220.127.116.11 latest too.
It is also separate display location between those English and Other files too. We have tested the Japanese file name, it shows the same.
Good Morning Komgrit.Please check on the following, somewhat formal kind of statement:This 'Community' functionality is meant for relatively simple questions&(quick)answers for CA Service Catalog.Looking into this one, it seems/appears that a 'quick answer' can not be made available within this community thread.More likely, 'investigation' and/or 'debugging' is needed to find a possible cause and solution for this.Therefor I need to ask you to consider to open a 'standard' case.Through which you can get 'standard' and 'full-service' follow-up by our Support Teams.Thanks in advance for your understanding and kind regards, Louis.