Attach unicode file name

[Komgrit Suparatnodom]

Dear all,

My user attach english file name and unicode file name on request screen. After post , english file name stay comment but unicode file name change to insert prefix-name("1002.txt|....") and move attach file above block. I need english file name and unicode file name that they stay same comment. Please help me.

[Raghu Rudraraju]

Komgrit,

 

I would suggest raising this as a support case for one of us to look into this further

 

thx

_R

[Legacy User]

I agree with Raghu.Rudraraju

 

If this is a bug? It should be easily reproducible internally...

 

My 2-cents...

 

===

Kind Regards,

Brian

[Louis van Amelsfort]

Good Afternoon.

 

I can not reproduce:

[komgrit]

Hi, 

 

You must attach the files after the ticket created.   We have 3 Service Desk Systems (Prod, UAT, Test).  They are all the same problems. 

 

We have updated the UAT and Test to the 17.1.0.1 latest too.  

 

Komgrit. 

[komgrit]

It is also separate display location between those English and Other files too.   We have tested the Japanese file name, it shows the same. 

[Louis van Amelsfort]

Good Morning Komgrit.

Please check on the following, somewhat formal kind of statement:
This 'Community' functionality is meant for relatively simple questions&(quick)answers for CA Service Catalog.
Looking into this one, it seems/appears that a 'quick answer' can not be made available within this community thread.
More likely, 'investigation' and/or 'debugging' is needed to find a possible cause and solution for this.
Therefor I need to ask you to consider to open a 'standard' case.
Through which you can get 'standard' and 'full-service' follow-up by our Support Teams.

Thanks in advance for your understanding and kind regards, Louis.