Grant, for example, roles have cr/in/pr modify/view would need to change as well otherwise those analysts won't be able to update tickets as SDM assumes when some role's cr/in/pr has modify function access that role should have the same access to alg but once you change alg function access to my_call_mgr, it is not the case anymore. Besides, potentially, the base code could have this assumption as well("access to alg is the same as access to cr/in/pr"). Thanks _Chi