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single sign-on error

  • 1.  single sign-on error

    Posted 01-18-2019 02:08 AM


    when i am open the new case for raising the issues it will show single sign-on error how can i resolved it?#

  • 2.  Re: single sign-on error

    Posted 01-21-2019 03:42 AM

    Hello Sravan, 


    Your profile was not set up correctly in our systems due to which you were getting this error. However, I made changes to your account and you should be able to access "My Cases" from your profile without any issues. 


    Addition to it, we checked your account and determined that your account is registered only for Basic access. To create cases, suggest you to upgrade your access to enterprise access. 


    To upgrade your account please find the steps mentioned in the link below: 

    How to upgrade account from Basic Access to Enterprise Access 


    Please let us know if you need any further assistance and we will be happy to assist you. 




  • 3.  Re: single sign-on error

    Posted 01-25-2019 02:00 AM

    Hi Heena,

    Customer id is nothing but that will be provided by the our company or by ca ?

  • 4.  Re: single sign-on error

    Posted 01-25-2019 08:12 AM

    Hi Sravan, 


    In case if you are not aware of the site id, you can always call our customer care team at 1800-225-5224 or refer to Contact CA Support - CA Technologies if you are calling from outside the USA, to get help in finding a valid site id for your company. 




  • 5.  Re: single sign-on error

    Posted 01-25-2019 08:17 AM

    Hello Heena,

    Ya i got it,Thank you

  • 6.  Re: single sign-on error

    Posted 01-28-2019 06:26 AM

    You are welcome.