We have a bit of a problem which hopefully you can advise on.
There is a XOG process running in our Production environment for over an hour and we are wondering if there is a manual way to forcefully cancel it? We are afraid if we don’t it may bring our Production environment down.
We figure we can just restart the app service to kill it but obviously because this is Production we want to avoid that if possible.
I don't have a good answer - depends "where" it is hung up I guess, if it's still doing work then that work is (to my mind) in the application itself, so you'd have to kill that (i.e. stop the service like you suggest).
Killing the controlling process (if it's external to the application (as opposed to within a process)) doesn't help I guess?
Just a thought, it's not hung up on a lock is it - i.e. something that nu#action:security.locks would tell you and you could investigate or clear?