Clarity Service Management

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Adding Configuration Item Country in Personalized Message

  • 1.  Adding Configuration Item Country in Personalized Message

    Posted 04-24-2019 12:04 AM

    17.1

    We are trying to create a personalized message that includes the County assigned to the Configuration Item of the ticket.

    I'ave tried to call out the value using @{call_req_id.affected_resource.location.country} but it doesn't seem to work or possible. Is there any other way around to get its value?



  • 2.  Re: Adding Configuration Item Country in Personalized Message

    Posted 05-06-2019 03:14 AM

    hi,

     

    depending on your needs, i think it should be @{call_req_id.affected_resource.location.county} or @{call_req_id.affected_resource.location.country.name}.

    also, under some circumstances the call_req_id have to be omitted. pls, give it a try and write back

     

    greetings, pacy