Adding Configuration Item Country in Personalized Message

[Von Miguel Montano]

17.1

We are trying to create a personalized message that includes the County assigned to the Configuration Item of the ticket.

I'ave tried to call out the value using @{call_req_id.affected_resource.location.country} but it doesn't seem to work or possible. Is there any other way around to get its value?

[Marc Horlomus]

hi,

 

depending on your needs, i think it should be @{call_req_id.affected_resource.location.county} or @{call_req_id.affected_resource.location.country.name}.

also, under some circumstances the call_req_id have to be omitted. pls, give it a try and write back

 

greetings, pacy