We have a different behavior in a incident when filling in group and assignee in the ticket after migrating from 14.1 to 17.1. The behaviour should be the same again as in R14.1.
With us, group is mandatory and assignee not. The NX_ENV variable NX_GROUP_ASSIGNEE_INDIPENT probably regulates behavior. When I put in ' NX_ENV ' (group is already filled via category):
a)NX_GROUP_ASSIGNEE_INDIPENT = LENIENT
press search: All analysts of this group press search: Now all analysts are shown That is so correct (like as R14.1). But after selecting an analyst who is not part of the group, the field assignee will be cleared again when saving the ticket.
b) NX_GROUP_ASSIGNEE_INDIPENT = YES
press search: All analysts will be shown, regardless of the group Saving is successfull.
c) NX_GROUP_ASSIGNEE_INDIPENT = any
only the analysts to this group will be displayed, another selection is not possible d) no variable NX _ GROUP _ ASSIGNEE _ INDIPENT
same behavior as c) Can anyone help?
Horst, it seems all these are designed behaviors...which one you think is problematic? Thanks _Chi
thanks, I hope not. The ' NX_GROUP_ASSIGNEE_INDIPENT ' variable is new and works like as R14. But there is the problem with saving. That's why I assume an error.I've already looked at all the spell files if there's a problem there (nothing found).Can anyone test this behavior?
' NX_GROUP_ASSIGNEE_INDIPENT ' is wrong
better ' NX_GROUP_ASSIGNEE_INDependENT '
Can confirm variable name.
There was a fix that uses this variable released in 126.96.36.199 at p12 here:
thank you for help.
In our SDM we need the behavior as in a) first search shows only the analysts of the group
the second search shows all analysts.
@NX_GROUP_ASSIGNEE_INDEPENDENT=yes shows all analysts but can save the selected assignee.
If I define @NX_GROUP_ASSIGNEE_INDEPENDENT=lenientthan is the behavior ok.
When I press the save button clears that the Assignee field.
Is there a solution for this?
If the behaviour is not working as per the following document, then please open up a CA Support ticket with a cross-link to this Community post for investigation:
Assignee cleared out of tickets after upgrading to - CA Knowledge
Inspect the the NX.env file manually on all SDM servers to make sure that it is really set at the file level.
big thanks for your answer.
Here for all:
resolved: The value is casesensitive !! Right "Lenient" (not lenient)
Please use the Options Manager instead to avoid these type of issues. You can navigate to Options Manager -> Request-Change-Issues->group_assignee_independent and set the appropriate value from there.