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Unable to use ssg service commands

  • 1.  Unable to use ssg service commands

    Posted 03-17-2019 08:31 AM

    Hello Team,

     

    We have installed API Gateway software version 9.4 on Azure by installing MySQL5.7.25.

    Able to start gateway with /opt/SecureSpan/Gateway/runtime/bin/gateway.sh.

    We are believe that ssg services are available once ssg rpm installed on VM.

    Unfortunately when tried service ssg commands, getting wired output. Providing results on below for reference.

     

    [root@example0001 tmp]# service ssg status
    Redirecting to /bin/systemctl status ssg.service
    ● ssg.service - making network connection up
    Loaded: loaded (/etc/systemd/system/ssg.service; enabled; vendor preset: disabled)
    Active: failed (Result: exit-code) since Sun 2019-03-17 12:15:05 UTC; 13min ago
    Process: 60650 ExecStart=/opt/SecureSpan/Gateway/runtime/bin/gateway.sh (code=exited, status=17)
    Main PID: 60650 (code=exited, status=17)

    Mar 17 12:15:05 example0001 systemd[1]: Started making network connection up.
    Mar 17 12:15:05 example0001 systemd[1]: Starting making network connection up...
    Mar 17 12:15:05 example0001 gateway.sh[60650]: Gateway commands:
    Mar 17 12:15:05 example0001 gateway.sh[60650]: run - Run the gateway with console output
    Mar 17 12:15:05 example0001 gateway.sh[60650]: start - Start the gateway (option: -console)
    Mar 17 12:15:05 example0001 gateway.sh[60650]: stop - Stop the gateway (option: -force)
    Mar 17 12:15:05 example0001 systemd[1]: ssg.service: main process exited, code=exited, status=17/n/a
    Mar 17 12:15:05 example0001 systemd[1]: Unit ssg.service entered failed state.
    Mar 17 12:15:05 example0001 systemd[1]: ssg.service failed.
    [root@example0001 tmp]# service ssg stop
    Redirecting to /bin/systemctl stop ssg.service
    [root@example0001 tmp]# service ssg start
    Redirecting to /bin/systemctl start ssg.service
    [root@example0001 tmp]#

     

    Kindly help us here.

     

    Regards,

    Radha



  • 2.  Re: Unable to use ssg service commands

    Posted 03-18-2019 10:39 AM

    Hi Radha,

     

    If you are using the software version of the gateway, the only way to start the gateway is by running

    /opt/SecureSpan/Gateway/runtime/bin/gateway.sh

     

    See also

    Start and Stop the Gateway - CA API Gateway - 9.4 - CA Technologies Documentation