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CA-XCOM Data Transport for Windows NT Server 11.0.0710 compatible with Windows Server 2016

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  • 1.  CA-XCOM Data Transport for Windows NT Server 11.0.0710 compatible with Windows Server 2016

    Posted 05-17-2019 12:24 AM

    Hello,

     

    Simple question is CA-XCOM Data Transport for Windows NT Server 11.0.0710 compatible with Windows Server 2016?



  • 2.  Re: CA-XCOM Data Transport for Windows NT Server 11.0.0710 compatible with Windows Server 2016
    Best Answer

    Posted 05-17-2019 11:11 AM

    Hello Steven,

    No. CA XCOM for Windows r11 is no longer support nor been certified to execute under Windows Server 2016. You will require and upgrade to r11.6 SP02  

     

    https://support.ca.com/us/download-center.html?r=2

     

     

    You can also contact our support engineers @ 1-800-225-5224 if you have any additional questions or concerns

    Regards,

     

    Kenneth Vollmer
    Sr. Software Engineer 
    MFD Support/R&D 
     
    A Broadcom Company
    200 Princeton S. Corp Center Suite 400 | Ewing, NJ 08628 
    Office: +1 609-493-5839 | Kenneth.Vollmer@Broadcom.com


  • 3.  Re: CA-XCOM Data Transport for Windows NT Server 11.0.0710 compatible with Windows Server 2016

    Posted 30 days ago

    Hello Steve,
    Just a followup/FYI: take a look ate the Prerequisites for Upgrading or Reinstalling section in the CA XCOM Data Transport for Windows - r11.6 Installation Guide:

     

    https://docops.ca.com/ca-xcom-data-transport-for-windows-/11-6/en/administrating/prerequisites-for-ca-xcom-data-transport-configuration/prerequisites-for-upgrading-or-reinstalling

     

    For details regarding Upgrading or Reinstalling.

     

    Note: you can also contact our support engineers @ 1-800-225-5224 if you have additional questions or concerns.

     

    Regards

    Kenneth Vollmer
    Sr. Software Engineer
    MFD Support/R&D

    A Broadcom Company
    200 Princeton S. Corp Center Suite 400 | Ewing, NJ 08628
    Office: +1 609-493-5839 | Kenneth.Vollmer@Broadcom.com



  • 4.  RE: Re: CA-XCOM Data Transport for Windows NT Server 11.0.0710 compatible with Windows Server 2016

    Posted 8 days ago
    Hi Kenneth, Thanks very much for the reply but now I'm having great difficulty in getting someone to contact me in order to purchase the new version. I have made at least 4 attempts personally and my colleague has made an addition 2 attempts to no avail. It appears the new Broadcom company is not interested in sell this application.


  • 5.  RE: Re: CA-XCOM Data Transport for Windows NT Server 11.0.0710 compatible with Windows Server 2016

    Posted 8 days ago
    Hi Steve and thanks for working with us.  If you have a current maintenance agreement and Windows is included within the license, then you should be entitled, via Support Online, to download the latest Release/Version.  If, however, you need to adjust the license or purchase something new, please feel free to contact me directly, my contact info is below, and I'll try to help identify the appropriate Account team for you.   
    I hope this will help,
    Jay

    Jay Zelnick
    Advisor, Product Management
    Broadcom
    office: 609.583.9730  |  mobile: 732.325.8371
    200 Princeton S. Corp Center Suite 400  |  Ewing, NJ 08628
    Jay.Zelnick@broadcom.com   |   broadcom.com



    ------------------------------
    Jay Zelnick
    Advisor, Product Management
    Broadcom

    office: 609.583.9730 | mobile: 732.325.8371
    200 Princeton S. Corp Center Suite 400 | Ewing, NJ 08628
    Jay.Zelnick@broadcom.com | broadcom.com
    ------------------------------



  • 6.  RE: Re: CA-XCOM Data Transport for Windows NT Server 11.0.0710 compatible with Windows Server 2016

    Posted 8 days ago
    Hello Steve,
    Sorry I missed this. We just cut over to a new Communities application and I forgot to setup my notifications. Note: if you are and existing client for CA XCOM Data Transport - Windows then no new licencing is required.  I am assuming you cannot log in to casupport.broadcom.com and assess the Download Management for CA XCOM Data Transport - Windows 11.6 SP02. If this is so please contact our support engineers @ 1-800-225-5224 to open an issue/ticket with the following information: site-id/Company Name and contact name/number  so that we can route your request for a call to your companies CSR (Customer Support Rep)  as well as and access to our Download Management center.

    Regards, 

    -Ken


    ------------------------------
    Sr Software Engineer
    Broadcom
    ------------------------------



  • 7.  RE: Re: CA-XCOM Data Transport for Windows NT Server 11.0.0710 compatible with Windows Server 2016

    Posted 8 days ago
    Hi Steve and thanks for working with us.  If you are current with the maintenance and Windows is included on your license, then you should be able to go to Support Online and just download the latest versions.  Your maintenance entitles you to the latest versions/releases along with any PTF.
    If, however, you need to license something new, then please feel free to contact me directly and I'll try and help identify someone on the Account team that can help.

    My contact information is below.
    Jay Zelnick
    Advisor, Product Management
    Broadcom
    office: 609.583.9730  |  mobile: 732.325.8371
    200 Princeton S. Corp Center Suite 400  |  Ewing, NJ 08628
    Jay.Zelnick@broadcom.com   |   broadcom.com


  • 8.  RE: Re: CA-XCOM Data Transport for Windows NT Server 11.0.0710 compatible with Windows Server 2016

    Posted 7 days ago
    Hi Jay, I spend some time on the phone with the local customer service team a month or so back and was unable to locate a maintenance agreement so I think we will need to purchase a new licence. So if you can have a member of the local Account team contact me it would be appreciated as I have had no luck in getting someone to contact me. Details follow:-
     
    Steve Marsden
    Solution Architect
    Johnson Controls

    +61 2 9947 7325 direct
    +61 419 699 205 cell
    steve.marsden@jci.com
    @johnsoncontrols
    www.johnsoncontrols.com

    Johnson Controls
    38 South Street
    Rydalmere, NSW 2116
    Australia


  • 9.  RE: Re: CA-XCOM Data Transport for Windows NT Server 11.0.0710 compatible with Windows Server 2016

    Posted 8 days ago
    Hello Steve,
    sorry I missed this. We cut over to a new  Communities system and I forgot to setup my notifications. If you are already an existing CA XCOM client, all you need to do is sign on to casupport.broadcom.com and from the Download Management link, specify CA XCOM Data Transport - Windows and then look for CA XCOM Data Transport for Windows Family Server WINDOWS NT 11.6 SP02. I will also reach out to our CSR and request a call. If in the future you are experiencing any issues that are either product or administrative related or questions to contact our support engineers @ 1-800-225-5224. This will generate a client ticket/issue that can be tracked and monitored.

    Regards

    -Ken



    ------------------------------
    Sr Software Engineer
    Broadcom
    ------------------------------