Clarity Service Management

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Not able to fill survey

  • 1.  Not able to fill survey

    Posted 04-15-2019 09:05 AM

    Hi All,

     

    We are facing survey related issue in our application casdm.

    When clocked on survey link :

       In IE it throws issue : 

    "AHD05237:An internal error with surveys occurred."

    In Chrome: pdmweb.exe gets downloaded.

    Users are not able to fill the survey.
    In log file it shows:
    AHD04043:The user name or password you entered is not correct. Please try again.
    ERROR freeaccess.spl 12860 Error logging in for survey for 590E9A3BF4AEFB4DBF86217F9C6049D9

    Please suggest here, as facing same since long.

    Thanks in Advance!

    Regards,
    Sushma


  • 2.  Re: Not able to fill survey

    Posted 04-18-2019 04:52 PM

    tims.registration ...........

     

    What patch level of CA SDM do you have installed?



  • 3.  Re: Not able to fill survey

    Posted 04-19-2019 05:40 AM

    Hi Paul,

     

    its CASDM  14.1 Cumulative patch level 3



  • 4.  Re: Not able to fill survey

    Posted 04-23-2019 10:16 AM

    tims.registration ..........

     

    Did surveys ever work correctly before?

     

    Any plans on upgrading the latest supported version of CA SDM (17.2)?



  • 5.  Re: Not able to fill survey

    Posted 04-25-2019 03:42 AM

    yes, previously it was working. Now what I have noticed that there are some java files missing under TEMP folder. Any suggestion on this?



  • 6.  Re: Not able to fill survey

    Posted 04-29-2019 12:09 PM

    tims.registration .........

     

    Which TEMP folder are you referring to?

     

    Might be best to open a Support Case for further investigation



  • 7.  Re: Not able to fill survey

    Posted 05-08-2019 10:03 AM

    tims.registration .........

    Do you require any additional assistance on this topic?

    If not, please mark one of the provided responses as correct so that this thread can be close



  • 8.  Re: Not able to fill survey

    Posted 05-09-2019 02:46 PM

    Hi Mandar,

     

    Do you have RO92235 applied on your r14.1 environment? This looks like may address your issue as per the documentation on this below URL:

     

    https://support.ca.com/us/download-center/solution-detail.html?docid=642121&os=WINDOWS&aparno=RO92235

     

    ===

    Kind Regards,

    Brian