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How to force hourly agreggations calculations?

  • 1.  How to force hourly agreggations calculations?

    Posted 03-20-2019 10:39 AM

    Hello

     

    We had a crash in the data agregator process that makes hourly agreggations.

     

    For that time period we don't have any hourly agreggations, but we have the raw data.

     

    Do you know if is possible to force the calculation of the hourly agreggation for the time period we have raw data?

     

    Thank you.



  • 2.  Re: How to force hourly agreggations calculations?

    Posted 03-20-2019 05:42 PM

    Hi Bruno,

     

    Can you share more details what leads to that conclusion?

     

    What release are you running?

     

    Thanks,

    Mike



  • 3.  Re: How to force hourly agreggations calculations?

    Posted 03-22-2019 05:42 AM

    Hello Michael

     

    We're running PM 3.6.

     

    We realized that we had no data for hourly resolution on the reports.

     

    We troubleshoot and found out that the hourly tables were not being populated for somes days.

     

    We restarted the data agregator and the problem disapeared but we don't have the hourly agregated data for the time data agregator process was "down", although we have the raw data for the time.

     

    Is it possible to run an "agregation" process for the raw data to fill the hourly table for a time frame?



  • 4.  Re: How to force hourly agreggations calculations?

    Posted 03-22-2019 05:25 PM

    No, there isn't a simple fix for something like that.

     

    Your best option to try and resolve that would be opening a case with the support team. It's likely we'll need engineering input to resolve it.