In ticket logs tab. we can see every activity going on over the ticket . We have a requirement when a user log a comment on ticket , that comment will show up somewhere else also NOT only in Logs tab.
We would like to add custom readonly textbox field before/after summary text field and call that attribute. is it possible?
In logs tab. we can see every activity but we want only log comment text in custom field when a user log a comment.
Please confirm: are you looking to add a custom field that displays the most recent log comment issued by an end user?
If so, you may be able to leverage functionality described here:
How can I send Last Activity Log description in th - CA Knowledge
Aamir, this is the statement for the activities tab
<PDM_MACRO name=tab title="Activities" height=300 id=alg src="OP=SEARCH+FACTORY=alg+QBE.EQ.call_req_id=$args.persistent_id">
by modify this you should be able to exclude the "log comment" activity. Thanks _Chi