Clarity Service Management

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Log comment on ticket should show somewhere else

  • 1.  Log comment on ticket should show somewhere else

    Posted 10-31-2018 02:31 AM

    Hi Team

     

    In ticket logs tab. we can see every activity going on over the ticket . We have a requirement when a user log a comment on ticket , that comment will show up somewhere else also NOT only in Logs tab. 

     

    We would like to add custom readonly textbox field before/after summary text field and call that attribute. is it possible?

     

    In logs tab. we can see every activity but we want only log comment text in custom field when a user log a comment.

     

    Please advise



  • 2.  Re: Log comment on ticket should show somewhere else

    Posted 10-31-2018 05:08 PM

    Amir,

     

    Please confirm:  are you looking to add a custom field that displays the most recent log comment issued by an end user?

     

    If so, you may be able to leverage functionality described here:

    How can I send Last Activity Log description in th - CA Knowledge 



  • 3.  Re: Log comment on ticket should show somewhere else

    Posted 11-01-2018 11:45 AM

    Aamir, this is the statement for the activities tab

    <PDM_MACRO name=tab title="Activities" height=300 id=alg src="OP=SEARCH+FACTORY=alg+QBE.EQ.call_req_id=$args.persistent_id">

    by modify this you should be able to exclude the "log comment" activity. Thanks _Chi