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I stopped getting email updates when a case gets updated. I changed to broadcom.com email and can't change in support profile, grayed out. Is this the issue where I stopped getting emails?

  • 1.  I stopped getting email updates when a case gets updated. I changed to broadcom.com email and can't change in support profile, grayed out. Is this the issue where I stopped getting emails?

    Posted 02-07-2019 08:52 AM

    I stopped getting email updates when a case gets updated. I changed to broadcom.com email and can't change in support profile, grayed out. Is this the issue where I stopped getting emails?



  • 2.  Re: I stopped getting email updates when a case gets updated. I changed to broadcom.com email and can't change in support profile, grayed out. Is this the issue where I stopped getting emails?

    Posted 02-08-2019 08:02 AM

    Hi Gregg, 

     

    I would suggest you to contact Service Desk and they will be the right team to assist you with this issue. 

     

    Regards, 

    Heena



  • 3.  Re: I stopped getting email updates when a case gets updated. I changed to broadcom.com email and can't change in support profile, grayed out. Is this the issue where I stopped getting emails?

    Posted 02-15-2019 12:17 PM

    Need to add your Broadcom email 'alternate email' in your profile.