Layer 7 API Management

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Troubleshoot API Gateway Hang

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  • 1.  Troubleshoot API Gateway Hang

    Posted 03-08-2019 04:35 AM

    Our client's CA API gateway has incoming requests waiting forever without passing to back end services.  Please suggest steps to collect information, such as logs for further troubleshooting?

  • 2.  Re: Troubleshoot API Gateway Hang

    Posted 03-08-2019 08:04 AM

    Hi Calvin,


    A few logs you can look at here: Log descriptions and locations 

    For a more complete set, you can use the DCT to gather all of these logs and more: Data Collection Tool - CA API Gateway - 9.4 - CA Technologies Documentation 


    Does this happen for all API's or only a particular one? If you setup a very basic policy, a return template response, does it still hang? what about the same with a route to a different server, say 


    I would like to determine if this is a front end connection issues, policy processing issue, or connection issue to the backend (ie: can the Gateway curl to the backend server from the Gateway command line?). Do other clients have any issue in consuming this API?




  • 3.  Re: Troubleshoot API Gateway Hang
    Best Answer

    Posted 03-12-2019 11:13 PM

    Services were returned to normal after restarting the gateway.  Seems that this is a gateway issue.