Layer7 API Management

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How to unlock a user locked in Gateway?

  • 1.  How to unlock a user locked in Gateway?

    Posted 05-14-2019 05:05 PM
      |   view attached

    Hi Team,

     

    Our client University of Canterbury (933084) has a user caa54 locked out of the gateway, please can you advise us how we fix this?

     

    Thanks



  • 2.  Re: How to unlock a user locked in Gateway?

    Posted 05-20-2019 09:30 AM

    either using Policy Manager, check 'Enabled' for this user, or use MySQL on the ssg database:

     

    SQL> update logon_info set state = 'ACTIVE' where login = 'caa54';



  • 3.  Re: How to unlock a user locked in Gateway?

    Posted 05-20-2019 06:51 PM

    Login policy manager as administrator role, you should be able to Activate/Enable/Reset password for a user.