How to unlock a user locked in Gateway?

[Monier Mohammed]

Hi Team,

 

Our client University of Canterbury (933084) has a user caa54 locked out of the gateway, please can you advise us how we fix this?

 

Thanks

[Philippe Brand]

either using Policy Manager, check 'Enabled' for this user, or use MySQL on the ssg database:

 

SQL> update logon_info set state = 'ACTIVE' where login = 'caa54';

[Zhijun He]

Login policy manager as administrator role, you should be able to Activate/Enable/Reset password for a user.