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How to solve problem in probe after HP3PAR update ?

  • 1.  How to solve problem in probe after HP3PAR update ?

    Posted 05-23-2019 07:56 PM

    I am having problems after HP3PAR Firmware update, the probe does not read the metrics, I updated the probe to version 1.24 more now it does not work anymore.
    the log is attached.
    @HP3PAR is 3.3.1.410

    #failedtocollectdataformonitorhp3par

    Attachment(s)

    zip
    23052019_hp_3par.log.zip   534K 1 version


  • 2.  Re: How to solve problem in probe after HP3PAR update ?

    Posted 05-23-2019 08:11 PM

    Hi

    HPE_3PAR 8200 in snapshot does not seem in the certified HP 3PAR list for the probe

     

    hp_3par (HP 3PAR Storage Monitoring) Release Notes - CA Unified Infrastructure Management Probes - CA Technologies Docum… 

     

    Supported HP 3PAR Versions
    The probe is certified on the following HP 3PAR versions:

    HP 3PAR INServ F200
    HP 3PAR StoreServ 7400, 7440, 8440

     

    Can check to raise an enhancement request for support of your  hp 3par model

    https://comm.support.ca.com/kb/how-to-raise-an-enhancement-request-for-uim-product/kb000012135



  • 3.  RE: How to solve problem in probe after HP3PAR update ?

    Posted 06-05-2019 01:44 PM
    Magrone Just to Add one important detail based on dsofr01 response bellow, here is the new community link to create the enhancement request:

    https://community.broadcom.com/enterprisesoftware/ideation/enterprisesoftwareideas

    We will need to update the document sent bellow with number kb000012135

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    Senior Support Engineer
    Broadcom
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  • 4.  RE: How to solve problem in probe after HP3PAR update ?

    Posted 06-05-2019 02:17 PM
    This was resolved in a hot fix build provided via a support case.

    ------------------------------
    Support Engineer
    Broadcom
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