Layer7 Privileged Access Management

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session recording encoding error

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  • 1.  session recording encoding error

    Posted 04-18-2019 07:02 AM
      |   view attached

    Hi Team,


    In production environment we are facing the issue as Encoding-In progress for most of the session recordings. I have checked that mount point is available and allocated the unlimited space. Please check asap.

    I have attached screenshot, please find it.

  • 2.  Re: session recording encoding error
    Best Answer

    Posted 04-18-2019 10:22 AM

    Hi Bhumesh, The community site is useful to bring up problems in case someone else has seen the same problem and knows how to resolve it. It is not a place to post a request for investigation by product support. If you know for sure that the primary session recording share is up and in good health, please open a support case to have the problem investigated by product support.