Hi! Im having a lot of requests that are not approved or rejected. We want to close them automatically after 90 days without response. Is that possible?
Good Morning Sebastian.Sorry, but this kind of functionality, needs to be implemented as such.
And for situations like this, where you ask for a change of behaviour of the current release of the product, I can propose to add an Idea in this Community.In other words, I encourage you to open an Idea in this CA Service Catalog Community.To get your Idea voted for and reviewed by us there after.And then, as a next step, for the developers to see whether it is possible to get this functionality implemented in a future release of the product.Thanks in advance for your effort on this and kind regards, Louis.
Thank you, i will post it!
What about developing a PAM process that you schedule to run regularly? The process could look for the tickets that meet your criteria and cancel or close them.
Hi! Thanks for your answer! I wanted to avoid developing a PAM process and use an ootb configuration.
Hi, why don't you use an event in "initial" activity?
HI! Thanks for your help! You mean as an event, rule and action in Service Catalog?