Clarity Service Management

Expand all | Collapse all

Heap corruption during sdm upgrade

Jump to Best Answer
  • 1.  Heap corruption during sdm upgrade

    Posted 12-28-2018 07:18 AM

    Hello,

     

    I was running a migration process from a 14.1SDM to 17.1 and everything was fine until these messages showed up:

     

     

     

    Has anyone seen this before? Any suggestions?

     

     

    Regards.



  • 2.  Re: Heap corruption during sdm upgrade

    Posted 12-28-2018 07:52 AM

    Hi Jason,

     

    During my investigation I found few kb articles which I think might of some help. I am not sure about the related context but may be you are interested to try on of the solution provided.

     

    https://comm.support.ca.com/kb/While-installing-SDM-141-it-gets-stuck-at-configuration-level-with-errors/KB000043608

     

    https://comm.support.ca.com/kb/integrating-the-products-fails-when-upgrading-to-171/KB000106878

     

    My suspicion is around the OS version as well that you are implementing these applications on?

     

    Operating systems

    =================
    Microsoft Windows Server 2008 R2 as the Standard is that 17.1 Release Notes list the supported Windows versions are MS Windows Server 2012, 2012 R2, 2016 and 2016 R2, each 64-bit only.

    For further consideration, the CA SDM 17.1 database support is for MS SQL Server 2012, 2014 and 2016, each Enterprise Edition only.

    Additionally, due to requirement of OS and DBMS upgrades, the swing box method of upgrading is recommended.

    References:

    1. Supportability Matrix:
    https://docops.ca.com/ca-service-management/17-1/en/ca-service-management-17-1-release-notes/supportability-matrix#SupportabilityMatrix-Database

    2. Upgrade Prerequisites - CA SDM
    https://docops.ca.com/ca-service-management/17-1/en/upgrading/upgrade-to-ca-service-management-17-1/upgrading-to-ca-service-desk-manager-17-1/upgrade-prerequisites-ca-sdm

    3. Use the Swing Box Method to Upgrade to CA SDM 17.1
    https://docops.ca.com/ca-service-management/17-1/en/upgrading/upgrade-to-ca-service-management-17-1/upgrading-to-ca-service-desk-manager-17-1/use-the-swing-box-method-to-upgrade-to-ca-sdm-17-1

     

    Let me know if this helps?



  • 3.  Re: Heap corruption during sdm upgrade
    Best Answer

    Posted 01-02-2019 12:40 PM

    Hi Jason,

     

    I think the issue is happening because of CAPKI's mismatch somehow.   Checkout this KD and see if it helps Service Desk Configuration fails with the followin - CA Knowledge 

     

    _R



  • 4.  Re: Heap corruption during sdm upgrade

    Posted 01-02-2019 01:41 PM

    Hello Raghu,

     

    Checking out i found that KD too, it helps to solved the issue.

     

     

    Regards.



  • 5.  Re: Heap corruption during sdm upgrade

    Posted 01-02-2019 12:49 PM

    JasonLLM 

     

    The following Community Post has another possible workaround solution

     

    14.1 Media Install -  HEAP CORRUPTION DETECTED