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Job execution postponed. Unable to download package from SS or any collaborating agent. [SDM228514]

  • 1.  Job execution postponed. Unable to download package from SS or any collaborating agent. [SDM228514]

    Posted 26 days ago

    Hi All,

     

    We have CA ITCM 14 0 SP2 in our production with DM and SS.. 

     

    When we try to deploy packages to few agents, we are getting job postponed issue..

     

    Job execution postponed. Unable to download package from SS or any collaborating agent. [SDM228514]

     

    Agents are reporting respective SS and we have checked sdlib , msilib everything is perfect and we are getting this issue for 2 or 3 agents - which is on same dsm version



  • 2.  Re: Job execution postponed. Unable to download package from SS or any collaborating agent. [SDM228514]

    Posted 26 days ago

    Do you have any fixes applied on SS and Agent machine on top of R14 SP2?  How many number of agents are there in environment? Switch off NASD if not required. 



  • 3.  Re: Job execution postponed. Unable to download package from SS or any collaborating agent. [SDM228514]

    Posted 26 days ago

    Yes we deployed T55L095.in SS, but still same issue.. Do we need to deploy this fix in Agent ?..

     

    Also what is NASD and how do we switch off



  • 4.  Re: Job execution postponed. Unable to download package from SS or any collaborating agent. [SDM228514]

    Posted 26 days ago

    NASD :

     

    Neighbor Aware Software Distribution (NASD) is a CA ITCM feature that enables an
    agent to act as a Collaborating Agent for peer-enabled software Distribution. The
    Collaborating Agents are configured to retain the software packages that the Neighbor
    Aware Agents can download. Some agents in a subnet can be configured as
    Collaborating Agents which connect to the scalability server and can download the
    software package.
    The NASD feature speeds up the software distribution as the collaborating agents can
    serve other agents even if the limit of maximum simultaneous executions on Scalability
    Server has been reached. If Scalability Server and agents are in different subnets, then
    the network bandwidth is reduced as the number of direct downloads from Scalability
    Server across subnets are reduced. As the Neighbor Aware Agents download the
    software package from the Collaborating Agents in a local subnet network, the software
    distribution is fast across the subnet

     

    You can find more information in our product documentation chapter 6.

     

    Regarding configuration policy.

     

    From DSM explorer check the location as given below

    ControlPanel->configuration->Defatult Computer Policy->DSM->Software Delivery->Scalability Server->Neighbour Aware Software Distrinution
    and then paramter
    Neighbour Aware Software Distrinution: Neighbour Aware Software Distribution: Enable agent collaboration for software deployment

     

    Create a new policy and change settings, then apply it on problematic SS machine.



  • 5.  Re: Job execution postponed. Unable to download package from SS or any collaborating agent. [SDM228514]

    Posted 26 days ago

    Hi Ramesh,

     

    Created new policy and applied SS - but still same issue.



  • 6.  Re: Job execution postponed. Unable to download package from SS or any collaborating agent. [SDM228514]

    Posted 26 days ago

    In the policy, did you made the above parameter setting from true to false? We need logs TRC_USD_SDSERVER*.log from SS and TRC_USD_SDAGENT* logs from Agent to check what is the problem. Provide us the package name used to deploy and approximate time of deploy.

     

    Thanks and regards,

    Ramesh



  • 7.  Re: Job execution postponed. Unable to download package from SS or any collaborating agent. [SDM228514]

    Posted 26 days ago

    Yes i made it to "False" and tried, but failed..



  • 8.  Re: Job execution postponed. Unable to download package from SS or any collaborating agent. [SDM228514]

    Posted 26 days ago

    I hope you have restarted ITCM services on SS machine after successful deployment of new configuration policy. Get us copy of logs so that we will do quick analysis if this  is simple problem, if not, you may need to open a support ticket to get the problem resolved.

     

    Thanks and regards
    Ramesh



  • 9.  Re: Job execution postponed. Unable to download package from SS or any collaborating agent. [SDM228514]

    Posted 26 days ago

    Yes i have restarted the service and server also.

    Not able to see attachement option here



  • 10.  Re: Job execution postponed. Unable to download package from SS or any collaborating agent. [SDM228514]

    Posted 26 days ago

    See if it is possible to send the requested files via ramesh.penimeti@broadcom.com 

     

    Thanks 

    Ramesh



  • 11.  Re: Job execution postponed. Unable to download package from SS or any collaborating agent. [SDM228514]

    Posted 26 days ago

    I forwarded log from SS server.. Will share agent log shortly..



  • 12.  Re: Job execution postponed. Unable to download package from SS or any collaborating agent. [SDM228514]

    Posted 26 days ago

    I forwarded log from agent also.. Can you please check