Job execution postponed. Unable to download package from SS or any collaborating agent. [SDM228514]

[MADANRAJ SIVAGNANAM]

Hi All,

 

We have CA ITCM 14 0 SP2 in our production with DM and SS.. 

 

When we try to deploy packages to few agents, we are getting job postponed issue..

 

Job execution postponed. Unable to download package from SS or any collaborating agent. [SDM228514]

 

Agents are reporting respective SS and we have checked sdlib , msilib everything is perfect and we are getting this issue for 2 or 3 agents - which is on same dsm version

[Ramesh Penimeti]

Do you have any fixes applied on SS and Agent machine on top of R14 SP2?  How many number of agents are there in environment? Switch off NASD if not required. 

[MADANRAJ SIVAGNANAM]

Yes we deployed T55L095.in SS, but still same issue.. Do we need to deploy this fix in Agent ?..

 

Also what is NASD and how do we switch off

[Ramesh Penimeti]

NASD :

 

Neighbor Aware Software Distribution (NASD) is a CA ITCM feature that enables an
agent to act as a Collaborating Agent for peer-enabled software Distribution. The
Collaborating Agents are configured to retain the software packages that the Neighbor
Aware Agents can download. Some agents in a subnet can be configured as
Collaborating Agents which connect to the scalability server and can download the
software package.
The NASD feature speeds up the software distribution as the collaborating agents can
serve other agents even if the limit of maximum simultaneous executions on Scalability
Server has been reached. If Scalability Server and agents are in different subnets, then
the network bandwidth is reduced as the number of direct downloads from Scalability
Server across subnets are reduced. As the Neighbor Aware Agents download the
software package from the Collaborating Agents in a local subnet network, the software
distribution is fast across the subnet

 

You can find more information in our product documentation chapter 6.

 

Regarding configuration policy.

 

From DSM explorer check the location as given below

ControlPanel->configuration->Defatult Computer Policy->DSM->Software Delivery->Scalability Server->Neighbour Aware Software Distrinution
and then paramter
Neighbour Aware Software Distrinution: Neighbour Aware Software Distribution: Enable agent collaboration for software deployment

 

Create a new policy and change settings, then apply it on problematic SS machine.

[MADANRAJ SIVAGNANAM]

Hi Ramesh,

 

Created new policy and applied SS - but still same issue.

[Ramesh Penimeti]

In the policy, did you made the above parameter setting from true to false? We need logs TRC_USD_SDSERVER*.log from SS and TRC_USD_SDAGENT* logs from Agent to check what is the problem. Provide us the package name used to deploy and approximate time of deploy.

 

Thanks and regards,

Ramesh

[MADANRAJ SIVAGNANAM]

Yes i made it to "False" and tried, but failed..

[Ramesh Penimeti]

I hope you have restarted ITCM services on SS machine after successful deployment of new configuration policy. Get us copy of logs so that we will do quick analysis if this  is simple problem, if not, you may need to open a support ticket to get the problem resolved.

 

Thanks and regards
Ramesh

[MADANRAJ SIVAGNANAM]

Yes i have restarted the service and server also.

Not able to see attachement option here

[Ramesh Penimeti]

See if it is possible to send the requested files via [e-mail] 

 

Thanks 

Ramesh

[MADANRAJ SIVAGNANAM]

I forwarded log from SS server.. Will share agent log shortly..

[MADANRAJ SIVAGNANAM]

I forwarded log from agent also.. Can you please check