We have maintence window for some servers but UIM creating alarms & ticket in ticketing tool.
alarms are specifically from net_connect service/port monitoring.
Anyone faced same issue, please let me know.
maintenance schedules are working off the device ID, and possibly based on the net_connect configuration maybe the alarm suppression is happening for the wrong system.
This KB has a query to verify the expected devices are in an active schedule:
How to run a query to show devices in maintenance - CA Knowledge
net_connect host properties
Alarm Identification method: allows you to select a target that is included in the alarm message. The probe also uses this value as the source in the alarm message.
net_connect IM Configuration - CA Unified Infrastructure Management Probes - CA Technologies Documentation
This might help you as well.
Thanks for the reply.
Problem was related to NAS, It was not processing alarms as expected.
reconfiguration of local nas helped, could not find exact issue.