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UIM genrating alarms in maintenance window

  • 1.  UIM genrating alarms in maintenance window

    Posted 05-14-2019 09:53 AM

    We have maintence window for some servers but UIM creating alarms & ticket in ticketing tool.

    alarms are specifically from net_connect service/port monitoring.

     

    Anyone faced same issue, please let me know.



  • 2.  Re: UIM genrating alarms in maintenance window

    Posted 05-14-2019 11:30 AM

    maintenance schedules are working off the device ID, and possibly based on the net_connect configuration maybe the alarm suppression is happening for the wrong system. 

    This KB has a query to verify the expected devices are in an active schedule:

    How to run a query to show devices in maintenance - CA Knowledge 

    net_connect host properties

    Alarm Identification method: allows you to select a target that is included in the alarm message. The probe also uses this value as the source in the alarm message.

    net_connect IM Configuration - CA Unified Infrastructure Management Probes - CA Technologies Documentation 



  • 3.  Re: UIM genrating alarms in maintenance window



  • 4.  Re: UIM genrating alarms in maintenance window

    Posted 05-16-2019 09:09 AM

    Thanks for the reply.

    Problem was related to NAS, It was not processing alarms as expected.

    reconfiguration of local nas helped, could not find exact issue.