Does there a way to ack an alarm and avoid it to add counters ? I mean, I want to ack an alarm until I solved it and don´t want a new one opened.
Hope my question is clear ?
UIM supports automatic suppression of alerts so you don't get repeatedly notified.
So if you have a disk alert set for 95% full and your're at 98%, you'll get an alert message every time the CDM test runs from the CDP probe but it'll be just one alert - count just increments.
If you want it to be prevented from reaching the point of being counted, you need to identify it with a preprocessing script and prevent it from being propagated from there (return nil from the script rather than the event). Unfortunately, a preprocessing script wouldn't have easy access to the list of active alerts.
It might help to understand more of what your problem is with the way it currently operates.
The other option that might address your need is to put he system you are working on into maintenance mode, then ack the exiting alert.
Thank you for your attention.
This way is not desirable once when you put a device in maintenance mode, all the device will be on this state and we can lose other alarms.
Anyway, thank you again.
De: Garin <firstname.lastname@example.org>
Enviada em: segunda-feira, 17 de dezembro de 2018 19:42
Para: Clecimar Fernandes <email@example.com>
Assunto: Re: - Re: CA UIM ALARM ACK
CA Communities <https://communities.ca.com/?et=watches.email.thread>
Re: CA UIM ALARM ACK
reply from Garin<https://communities.ca.com/people/Garin?et=watches.email.thread> in CA Unified Infrastructure Management - View the full discussion<https://communities.ca.com/message/242158478-re-ca-uim-alarm-ack?commentID=242158478&et=watches.email.thread#comment-242158478>
The perhaps a nas auto operator profile to close these alarms when the Message Counter is greater than or equal to 2, will fulfill the need.
In fact, nowadays, we consider a real alarm after 3 polling cycles, then a ticket is opened by integration.
De: DavidM <firstname.lastname@example.org>
Enviada em: terça-feira, 18 de dezembro de 2018 13:00
reply from DAVID MICHEL<https://communities.ca.com/people/DavidM?et=watches.email.thread> in CA Unified Infrastructure Management - View the full discussion<https://communities.ca.com/message/242158604-re-ca-uim-alarm-ack?commentID=242158604&et=watches.email.thread#comment-242158604>