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CA Support Chat, Down?

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  • 1.  CA Support Chat, Down?

    Posted 12-03-2018 12:22 PM

    Has something happened with the CA product chat support?

     

    It appears to have been in a gray state for sometime now. Is this new? Is this feature returning?

    Thanks!



  • 2.  Re: CA Support Chat, Down?
    Best Answer

    Posted 12-03-2018 12:56 PM

    jordanreich .........

     

    Starting November 19, 2018, the Chat support channel was discontinued until further notice.

     

    We are currently evaluating our support offerings including methods of contacting and working with support.  Please be aware that our standard assisted channels are always available as are our extensive knowledge base and user communities.



  • 3.  Re: CA Support Chat, Down?

    Posted 12-03-2018 01:04 PM

    Thank you Paul. Appreciate the notification.

    As unfortunate as that is that is not something your team has control over. Will ask questions through different channels.