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Disable that double-click is possible on submit button

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  • 1.  Disable that double-click is possible on submit button

    Posted 11-30-2018 03:48 AM

    Anyone that has disabled that double-click is possible on submit button in the CA Service Catalog cart? Version 14.1 (CP04 RU1). A customer sometimes see double events triggered and we think one ore more users double-press the submit button.

     

    https://www.the-art-of-web.com/javascript/doublesubmit/ 



  • 2.  Re: Disable that double-click is possible on submit button

    Posted 12-04-2018 02:06 AM

    Good Morning Andreas.

     

    1 Do you mean that the submit button does not get greyed-out immediately after you hit the button the first time?

    2 Is this happening from within the SC-UI or the USS-UI?

    3 Would you be able to test the same with SC R14.1.05 and R14.1.05-RU1 patches applied?

     

    Thanks in advance and kind regards, Louis van Amelsfort.



  • 3.  Re: Disable that double-click is possible on submit button

    Posted 12-04-2018 02:30 AM

    1) Correct, that would be great if it did.

    2) SC-UI.

    3) It is possible to double-press even in SC 17.1. Although not sure if the user actually can submit twice, only in theory.

     

    We later found during troubleshooting that one particular request item seems to trigger twice and intermittent for the customer.



  • 4.  Re: Disable that double-click is possible on submit button

    Posted 12-04-2018 04:29 AM

    Good Morning Andreas.

     

    Does that mean the 'submit' can indeed(as I tested locally) not be hit twice/double-clicked?

     

    Kind regards, Louis.



  • 5.  Re: Disable that double-click is possible on submit button
    Best Answer

    Posted 12-04-2018 04:49 AM

    It seems the button can be pressed twice but with no negative impact (as far as I have seen or reproduce).



  • 6.  Re: Disable that double-click is possible on submit button

    Posted 12-04-2018 08:44 AM

    If the events are triggered twice but there is no two request, you may want to have a look at the filter of your event



  • 7.  Re: Disable that double-click is possible on submit button

    Posted 12-04-2018 09:36 AM

    Yes, for sure we will double check.