In our environment Our CA PAM 3.2.4 is very slow ?while open the PAM and also open application as well while open database client from the jump server?
can any one explain me what should need to be check?
as well if network issue can we find out the report or anything which may be find that is the happen by Network ??
please suggest me????
Can you share more details and how and what is slow?
Let's go one by one.
1. Logon to PAM is slow?
=> Are you using Browser? Is so, which browser and what authentication type?
=> Are you using PAM Client? What authentication type are you using?
=> How much time does it take from clicking on the login button until you start to see the PAM screen?
2. Logon to Application is slow? (This is a different topic to #1 above, better to open a separate thread for this)
=> Which application?, What "Access Type" is it?
=> If it is RDP or SSH, do you have tcp port 8550 open on those target servers?
while open PAM client its slow? Several time hang while using and need to close forcefully
Yes and LDAP and local
By clicking 10-20 sec for login/after login to appear dashboard it take time 10-20 sec.. (if you want accurate this i just check only in login jumpserver to database its take around the 50 sec)
SSH(Same network its fast but different network its become slow)/
Yes Opened but not solved the problem?
Note: Can you provide me the process of accessing to ssh. i means to say while clicking to open to server with auto login what are the process done if
i knew that then its more easy to troubleshoot?
Thank you advance:
I see you asked about network troubleshooting. To troubleshoot network from PAM you can use the tools under: Configuration > Tools
Can you confirm that you are meeting the hardware requirements for the VM?
Doc Link: Installation Requirements - CA Privileged Access Manager - 3.2.4 - CA Technologies Documentation
CA Privileged Access Manager provides virtual images as VMware OVA, AWS AMI, and Azure VHD. When you provision these instances, we require these parameters:
Support Engineer 3
Broadcom (CA) - ESD Support
In that tools we can only check port open or not and ping, trace route but which don't show that From Network issue pam is slow?
Yes, Its confirm that meets the hardware requirements for the VM.
Hello Sudip, the traceroute tool is useful in checking on the network connection. This is relevant for the connection between PAM and the client workstation, and between PAM and any target device you are accessing through PAM. Since the login itself is slow, the bottleneck may be the connection between the PAM client and PAM. On the dashboard you should be able to see whether PAM has high CPU usage. I assume that's not the case, given that you didn't mention it. If you can't figure out what causes the performance problem, please open a support case and provide the system logs from the PAM appliance by using the DOWNLOAD button to the right of the "System Log Configuration File" label on the Configuration > Diagnostics > Diagnostic Logs -> Download page. Make sure to click only once. It may take a while before the logs are collected and you are prompted to save a file named logs.bin. Also attach the logs.log file from the PAM client installation directory.
Just to make sure this is clear: Attach the files to a support case, not here!