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How to get the "affected end user tenant" value creating a request (in runtime)

  • 1.  How to get the "affected end user tenant" value creating a request (in runtime)

    Posted 12-28-2018 01:02 PM

    Hi, I need to compare two values while creating a request to show or not a message, in a javascript function.

     

    I need to compare the "tenant" of the ticket and the "tenant" of the contact I'm entering in the "Affected end user" field, 

     

    I know I can get the ticket's tenant through "argTenantId" variable but I need to know which one is related to "affected end user tenant" - all this in runtime - 

     

    Thanks in advance!

     

    Ana KBS.



  • 2.  Re: How to get the "affected end user tenant" value creating a request (in runtime)

    Posted 01-14-2019 01:15 AM

    Hi. 

     

    This is honestly just a stab in the dark, but this knowledge document references "getCandidateTenants"  - is that something that JavaScript can access, and is it useful?

     

    If not, and we don't get any  more info here in Communities, please log a Support issue and include in the text to have it assigned to me. I'll see if CA Engineering can provide any advice on a "best effort" basis.

     

    Thanks, Kyle_R.

     



  • 3.  Re: How to get the "affected end user tenant" value creating a request (in runtime)

    Posted 01-14-2019 02:18 PM

    Hi Kyle_R, thank you.

    I was reading the article but honestly I dont' know how to use or handle "getCandidateTenants" in the forms.

    Regards.

     



  • 4.  Re: How to get the "affected end user tenant" value creating a request (in runtime)

    Posted 01-17-2019 08:26 PM

    Hi Ana

    When I have this type of need I turn to an event in the lookup field (onchange, onclick, onblur) that has the information imputed in order to execute a javascript function that performs a search operation that returns a callback with the desired attribute. It is a bit complicated to do but this need is very common. I'll look for an example and post here soon.



  • 5.  Re: How to get the "affected end user tenant" value creating a request (in runtime)

    Posted 01-21-2019 08:15 AM

    Hi ClaudioGermano , thanks a lot!

    I appreciate if you can post an example!

    Best regards.

     

    Ana KBS.