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uncheck IT PAM integration flag when Upgrade to 17.1

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  • 1.  uncheck IT PAM integration flag when Upgrade to 17.1

    Posted 12-11-2018 03:12 PM

    Hi Team,

    I've uninstalled the ITPAM-Options in Service Desk Manager Version 17.0.
    Now I want to upgrade to 17.1 but in the product integration selection the process automation integration flag is checked an I cannot uncheck it.In the next step the provider URL etc. for the itpam integration has to be specified, but it is not possible to do that ,so I can abort the upgrade as it is impossible to go forward to the next step. It is impossible to upgrade to 17.1.
    How can I uncheck the process automation integration flag?

    Regards Baerbel



  • 2.  Re: uncheck IT PAM integration flag when Upgrade to 17.1

    Posted 12-11-2018 04:54 PM

    Baerbel,

     

    The installer checks about this in multiple locations, so I'm not sure if this works.

     

    Maybe one of the records in al_cdb_configurationparameters  and al_cdb_componentinstallstate   would let you un-check this one.  I do not have this info handy, but hope this helps

     

    _R



  • 3.  Re: uncheck IT PAM integration flag when Upgrade to 17.1

    Posted 12-12-2018 03:19 AM

    Hi Team

    I checked the tables but cannot find rows related to ITPAM. It is strange, that the upgrade of the background server did work, only standby and the application server show this flag.

    Perhaps somebody has an idea.

    Regards Baerbel



  • 4.  Re: uncheck IT PAM integration flag when Upgrade to 17.1

    Posted 12-12-2018 09:00 AM

    These are the ones that I can think of, al_cdb_configurationparameters

     

     

    componentkey machinename configkey configvalue productcode last_update_date
    itsm common itam.pam.configured 1 9 1543536177660

    itsm common pam.process.path / 7 1543536177703
    itsm common pam.provider.password xxxxxxxxxxxxxxxxxxx 7 1543536177704
    itsm common pam.provider.url http://hostname:8080/itpam/soap 7 1543536177705
    itsm common pam.provider.user.name pamadmin 7 1543536177707
    itsm common pam.smtp.server 7 1543536177708

    itsm common sdm.pam.is.integrated 1 9 1543536177720

    itsm common slcm.pam.is.integrated 1 9 1543536177746

     

     

    There maybe other server specific entries for each product too

     

    _R



  • 5.  Re: uncheck IT PAM integration flag when Upgrade to 17.1

    Posted 12-14-2018 02:47 AM

    Hi Raghu,

    back to my ITPAM problem, I found the parameter as you did mark in your answer. Do I have to delete this row or rename the parameter?

    Regards Baerbel



  • 6.  Re: uncheck IT PAM integration flag when Upgrade to 17.1

    Posted 12-14-2018 08:24 AM

    Backup those al_cdb_configurationparameters and al_cdb_componentinstalllstate tables   (step #5  Moving the CA MDB Database on Microsoft SQL Server - CA Service Management - 17.1 - CA Technologies Documentation )  and the delete the needed records

     

    _R



  • 7.  Re: uncheck IT PAM integration flag when Upgrade to 17.1
    Best Answer

    Posted 12-17-2018 09:45 AM

    Hi Raghu,

    I found a solution to specify a working provider URL, now ITPAM is integrated although not needed,
    but I cannot test your solution at customer site any more. Perhaps I can rebuild the environment in my VMWare.
    I thank you very much so far!
    Regards Baerbel