Clarity PPM1

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Failed login issue in New User Experience

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  • 1.  Failed login issue in New User Experience

    Posted 10-18-2018 03:59 AM

    In the new user experience, after clicking on link to open new user, sometimes it asks for login and password information. In the logs, it is showing below error:

     

    ERROR 2018-10-17 21:36:20,826 [http-nio-80-exec-997] niku.security (clarity:none:none:none) UserSessionCache.get:PMD error
    com.niku.union.persistence.PersistenceException: Error getting a DB connection

     

    ERROR 2018-10-17 21:36:20,950 [http-nio-80-exec-959] odf.object (clarity:admin:-1:PPM_REST_API) Failed to build cache for resource login
    com.niku.union.odf.exception.ODFException: java.sql.SQLException: Connection unavailable



  • 2.  Re: Failed login issue in New User Experience

    Posted 10-22-2018 04:12 AM

    Hi Piyush,

     

    If the error you mentioned are the only errors you are getting then there is some issue with database connection broken.

     

    Regards

    Suman Pramanik 



  • 3.  Re: Failed login issue in New User Experience
    Best Answer

    Posted 05-14-2019 02:58 PM

    Hello, I had the same error yesterday. The first problem was related with the Time Slicing Job. After that we could not access to the application. Then I tried to restart the APP Service in the NSA Console and the service did not appeared. I conected to the APP server and I removed, added, deployed and started the service (APP) to resolved the issue.
    At this moment we have an open case in the CA Support to know was happened.

     

    ERROR 2019-05-14 09:57:32,072 [https-jsse-nio-443-exec-1074] niku.security (clarity:unknown:none:none) UserSessionCache.get:PMD error com.niku.union.persistence.PersistenceException: Error getting a DB connection