I had created a new SREL field to get IC(nr), like normal IC field. This field will be applied with a filter in "Detail_in" to get just IC with family "Contract", and I need that Service Type attached in this IC be getted on ticket.
How can I force the new field to get or trigger the service type?
There is no way of doing that (at least using ootb functionalities). Service types get attached to tickets if you associate them just to contacts, organizations, categories, configuration items or priorities. You could try attaching events triggered by a field change activity, test that!
I solve that case.
It's necessary add the new field in a config file called "cm.maj":Steps:1 - Create the new field on wsp.2 - Insert this field in a detail...(in/pr/cr).3 - Insert the custom field on "cm.maj":Find: POST_VALIDATE attached_sla_processing(...)follow image: