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How to apply Service_Type in a custom field

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  • 1.  How to apply Service_Type in a custom field

    Posted 10-04-2018 05:11 PM

    I had created a new SREL field to get IC(nr), like normal IC field. This field will be applied with a filter in "Detail_in" to get just IC with family "Contract", and I need that Service Type attached in this IC be getted on ticket.


    How can I force the new field to get or trigger the service type?



  • 2.  Re: How to apply Service_Type in a custom field

    Posted 10-20-2018 08:14 AM

    There is no way of doing that (at least using ootb  functionalities). Service types get attached to tickets if you associate them just to contacts, organizations, categories, configuration items or priorities. You could try attaching events triggered by a field change activity, test that!



  • 3.  Re: How to apply Service_Type in a custom field
    Best Answer

    Posted 10-22-2018 08:52 AM

    Hello,

    I solve that case.

    It's necessary add the new field in a config file called "cm.maj":
    Steps:
    1 - Create the new field on wsp.
    2 - Insert this field in a detail...(in/pr/cr).
    3 - Insert the custom field on "cm.maj":
    Find: POST_VALIDATE attached_sla_processing(...)
    follow image: