Clarity Service Management

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Service Catalog - Open Offering Options Very Slow

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  • 1.  Service Catalog - Open Offering Options Very Slow

    Posted 10-24-2018 09:30 PM

    Hi there

    I need some help here.

    I have several offerings, and inside them we have some options, like btw 15 ~ 21 options inside each one.

    My question is why Service Catalog is so slow to show the options? 

    It takes like 30 ~ 45 seconds from the moment I click in the offering and the moment when appears the options.

    It's too much only to show the options... 

    I need some help please, because this is Production env.

    Service Catalog Release: 14.1.0

    I attached some Service Catalog files and two images showing this problem:

    Result: 42 seconds waiting to appear the options...

    The moment I click in the offering "Posto Trabalho":

    42 seconds later I see the options

     

    Please someone help me because my company is very unsatisfied

     

    Regards,

    Fernando Serrano

    Attachment(s)

    zip
    config.properties.zip   1K 1 version
    zip
    ehcache.xml.zip   703B 1 version
    zip
    server.xml.zip   1K 1 version
    zip
    viewService.conf.zip   2K 1 version
    zip
    web.xml.zip   16K 1 version
    zip
    view.log.1.zip   806K 1 version
    zip
    view.log.2.zip   648K 1 version
    zip
    view.log.zip   275K 1 version


  • 2.  Re: Service Catalog - Open Offering Options Very Slow
    Best Answer

    Posted 10-24-2018 10:32 PM

    I suggest upgrading to 14.1.05. CA has put in a lot of performance fixes I the point releases. My hunch is this would be fixed with an upgrade.



  • 3.  Re: Service Catalog - Open Offering Options Very Slow

    Posted 10-24-2018 10:56 PM

    Hi Grant,

     

    Can you provide the download link and instructions please?

     

    Btw, I only have this problem. There is no other way to fix this or at least speed up the load of options from the offering? Without having to upgrade?

     

    Thanks,

    Fernando Serrano



  • 4.  Re: Service Catalog - Open Offering Options Very Slow

    Posted 10-25-2018 07:45 AM

    Hi Fernando,

     

    You can download any CA software your site it entitled to from support.ca.com.

     

    I don’t have any advice other than that, perhaps someone else can chime in.