Clarity Service Management

Expand all | Collapse all

CA Service Desk 17.1 AA on HTTPS 8443 port

  • 1.  CA Service Desk 17.1 AA on HTTPS 8443 port

    Posted 09-28-2018 11:14 AM

    Hi

     

    We are having CA Service Desk 17.1 in AA mode, and currently working on http 8080 port, how to move this to https 8443 port as server.xml file do not have the values which were there in the file before 17.1.



  • 2.  Re: CA Service Desk 17.1 AA on HTTPS 8443 port

    Posted 09-28-2018 02:37 PM


  • 3.  Re: CA Service Desk 17.1 AA on HTTPS 8443 port

    Posted 09-29-2018 06:29 AM

    Thanks Chen will try this and update



  • 4.  Re: CA Service Desk 17.1 AA on HTTPS 8443 port

    Posted 09-29-2018 08:07 AM

    Hi Chen 

     

    I tried this nut no luck, I am trying to set up SSL for tomcat in step 1.c it is asking me to run "keytool -genkey -alias tomcat -keyalg RSA -keystore c:/certificates/.keystore" and in step 2.b it asked me to run "keytool -certreq -alias tomcat -keystore c:/certificates/keystore.jks -file servername-certreq.csr", but this returned error as there is no file as keystore.jks.

    I created this file using "keytool -genkey -alias tomcat -keyalg RSA -keystore c:/certificates/keystore.jks" and gave its path and password in server.xml, but its not working please share if any other parameters I am missing.



  • 5.  Re: CA Service Desk 17.1 AA on HTTPS 8443 port

    Posted 10-01-2018 09:49 AM

    Harsh,

     

    Maybe the keytool -genkey did not properly generate the self signed cert. Did you get a prompt with several questions about your hostname, location etc,. after you entered this?  I'm wondering if the  keystore.jks got into Window's %USERHOME%  folder  as it could not create c:/certificates folder?

     

    One of our community members, Thomas Connery created an excellent post about SDM and SSL, SSL on SDM - IIS and Tomcat    I think this will be of a great help here

     

    _R