Clarity PPM

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Why do my Portfolio's keep de-synchronizing?

  • 1.  Why do my Portfolio's keep de-synchronizing?

    Posted 10-17-2018 03:59 PM

    The portfolios in use sync fine, but for some reason, every day they revert, and show nothing in the investments tab. Contents Editor shows all of the investments properly, yet every day, sure enough - Investments go blank.

     

    I have tried a few things to fix this, i.e.

    • Scheduled a job for each individual Portfolio, to sync at midnight. 
    • Added a Sync Schedule to each portfolio to occur overnight every day.
    • Research online to see if any jobs would prevent sync.

     

    Basically - none of that worked. Apparently no one has had this issue, or at least, not asked in a place that I could find.

     

    We currently run CA PPM 14.2. This occurs with every portfolio, of which we have 22... This causes a lot of overhead, as we literally have to run the manual sync every day. Any thoughts?



  • 2.  Re: Why do my Portfolio's keep de-synchronizing?

    Posted 10-22-2018 04:47 AM

    Hi Camnott,

     

    Are you observing any failures with the jobs that you have scheduled ? Can you attach the bg-ca.log at the time of job execution if they were failing ?

     

    Regards,

    Bhargav.



  • 3.  Re: Why do my Portfolio's keep de-synchronizing?

    Posted 10-22-2018 08:14 AM

    Hi Bhargav,

     

    I have not noticed any job failure’s, and any time I run them, the portfolio’s sync up and work properly.

    This is seeming to occur over night every night. I have sync jobs set up to sync at midnight, each comes back as successful.

     

    Thank you,

    Chris