Clarity Service Management

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Stored Query

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  • 1.  Stored Query

    Posted 09-28-2018 01:51 PM

    Hi Folks, 

    I'm trying to create a stored query to return the request that contains a user log after this request is resolved.


    Can you guys help me ? 

  • 2.  Re: Stored Query
    Best Answer

    Posted 09-28-2018 02:07 PM

    I don't think you can have such a stored query...current stored query feature does not have this feature out of box.

    You can consider log comment/field update notifications so if there is an update for the resolved case, assignee is notified. Or some customization that when a log comment happens, and the status is resolved, a custom field is set to 1

    and then you can create a stored query using the custom field, like, "status= 'RE' and z_myfield=1".

  • 3.  Re: Stored Query

    Posted 10-05-2018 01:45 PM


    Did Chi_Chen's post answer your question?

    If so, please mark it as correct so that this thread can be closed.