Clarity Service Management

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Service desk BOXI Reports

  • 1.  Service desk BOXI Reports

    Posted 09-19-2018 06:16 AM


    Hi Team,

    This is regarding the Time calculation for the service desk tickets from open date to resolve date in the BOXI Reports.
    If we need to exclude the Waiting status from the BOXi Reports.
    Kindly provide the formula, so that we can exclude the time when the status is changed to Waiting from open date to resolve date.

     

    Thanks

    Shwetha



  • 2.  Re: Service desk BOXI Reports

    Posted 09-19-2018 01:15 PM

    shwetha.gowda 

     

    Perhaps the suggestions in this similar Community thread will help

     

    BOXI Reports 



  • 3.  Re: Service desk BOXI Reports

    Posted 09-19-2018 01:35 PM

    shwetha.gowda 

     

    You might also want to vote for and comment on the following IDEA

     

    Total time spent in each status 



  • 4.  Re: Service desk BOXI Reports



  • 5.  Re: Service desk BOXI Reports

    Posted 09-24-2018 11:16 AM

    shwetha.gowda 

    Do you require any additional assistance on this topic?

     

    If not, please mark one of the provided responses as correct so that this thread can be closed.