Clarity Service Management

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SLA start after 2min of opentime

  • 1.  SLA start after 2min of opentime

    Posted 10-15-2018 01:01 PM

    hi Team

     

    In every incident, we noticed that SLA start after 2minutes of ticket open date/time. Why it just not start once ticket created.??

     



  • 2.  Re: SLA start after 2min of opentime

    Posted 10-15-2018 02:57 PM