Clarity Service Management

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Require service option selections?

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  • 1.  Require service option selections?

    Posted 06-22-2018 12:03 PM

    Business case is as follows...service needs a required user account registration/validation then user selected application account registrations (require one or more selections) that are dependent on the user account result/data.


    Cannot get this to work w/ multiple service option groups (need one to "auto choose" the required user account registration, and a separate SOG for application registrations but need to require at least one is selected; also can't pass info from one SOG to another as it requires a single SOG). A single SOG also doesn't work as there doesn't appear to be an option to require the user setup w/ "choose many" selection type or require at least one app registration (can set defaults but they can be unchecked by user).


    Missing something or tool just not capable of such a scenario (without a single massive form and script)?



  • 2.  Re: Require service option selections?
    Best Answer

    Posted 06-22-2018 06:12 PM

    Hi - we’ve done some designs where one option inherit form information from another option. I’m the latest case we did was a user onboarding offering where the user/account was picked in SOG and Option 1, which then affected the possibilities for what other SOGs, options and forms your were able to pick.



    You can contact me on for further discussion or getting some code examples. We can later always post them here as well.