Issue Proxies Sync between Portal 4.2 & proxy

[Christophe KAUFFMANN]

Hello,

 

I'm installing   Portal 4.2 and Gateway in 9.3. We have have enroll initially the gateway cluster in the portal and we have reinstall the portal (intial reason was certificate problem) & Re enroll the Gateway.  regarding the proxy status  of the API & Plan are Sync Disruption. I have reinstall the otk on the gateways and the status in the proxies for the  apps are sync.

 

Do you have an idea  why the API & Plan are in disrupt mode ?

 

Thanks.

 

Christophe 

[Zhijun He]

Dear Christophe KAUFFMANN,

Re-enrollment is not officially supported yet.

If you have a snapshot/backup before the last enrollment, it's the simplest way to go back to a clean proxy.

If you cannot revert back for any reason, you may have to manually clean up the proxy before you can re-enroll.

 

Try the following (but not 100% guarantee)

- delete portal users in Internal Identity Provider
- delete portal private keys
- delete portal certificates
- delete cluster wide properties for portal
- delete schedule tasks of portal
- delete Portal APIs (published from portal or from gateway)

(if still fail to enroll, re-do the above, and uninstall the Oauth OTK for portal)

 

Regards,

Mark

[Christophe KAUFFMANN]

Hello

 

I have clean the gateway & reinstall the otk addon. But the result is the same. The APP is sync but APIs and account plan  are in disruption.

[Zhijun He]

Hi, it's better to open a support ticket to check the logs to find the reason of sync failure

[Christophe KAUFFMANN]

Hello

Just to give a feedback. The portal was in 4.2.7.1. It seems to be a bug. The upgrade in 4.2.9.3 fix the issue.