Layer7 API Management

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Internal Server error while hitting rest policy

  • 1.  Internal Server error while hitting rest policy

    Posted 12-19-2018 07:17 AM

    Hi Support Team,

     

    I am getting below error in SSG log while hitting rest service ,also if enabling debugger call itself not reaching to the service .

     

    SSG Log error :

    WARNING 2901 com.l7tech.server.MessageProcessor: 2: service is resolved but the corresponding policy is invalid for service GOID 404f99e2f1b134c44c1c8e32293a5075 (****OTK*****). Exception caught!
     WARNING 2901 com.l7tech.server.message: Message was not processed: Internal Server Error (500)

     

    Thanks!

    Prashant



  • 2.  Re: Internal Server error while hitting rest policy

    Posted 12-21-2018 06:48 PM

    Prashant,

     

    This error can occur if a component within the policy does not align properly such as a missing encapsulated assertion, custom assertion, or a GUID does not align to the environment properly. If you look through the policy you should see a assertion unknown issue. If this policy was just recently migrated in or imported, please revert back to the previous working copy.

     

    Sincerely,

     

    Stephen Hughes

    Broadcom Support



  • 3.  Re: Internal Server error while hitting rest policy

    Posted 01-03-2019 07:22 PM

    "invalid service goid" should be due to the mismatch id between the gateway loaded service and the service in database.

    restart ssg should reload the service from database and resolve the problem.