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Avatar error in new user experience with SSO enabled

  • 1.  Avatar error in new user experience with SSO enabled

    Posted 11-27-2018 06:28 AM

    After enabling new user experience and SSO, we are not able to upload avatar. While this is working fine in classic view.

     

    Any suggestions?



  • 2.  Re: Avatar error in new user experience with SSO enabled

    Posted 11-27-2018 07:07 AM

    What error you see in the APP CA log, can you upload without SSO in NEW UX?

     

    Regards

    Suman Pramanik 



  • 3.  Re: Avatar error in new user experience with SSO enabled

    Posted 11-27-2018 07:13 AM

    Below is the error:

     

    ERROR 2018-11-22 00:30:25,452 [http-nio-80-exec-13] object.ODFAbstractObjectImpl (clarity:PAGRAWA1:44792777__CF5EA41B-4E8B-4377-8E60-6F2470EC2D46:PPM_REST_API) Could not save document Tulips.jpg exception com.ca.clarity.union.search.engine.SearchException: SRCH-02001: Error while retrieving search contents. Contact your system administrator. WARN 2018-11-22 00:30:25,452 [http-nio-80-exec-13] niku.union (clarity:PAGRAWA1:44792777__CF5EA41B-4E8B-4377-8E60-6F2470EC2D46:PPM_REST_API) Error writing file Tulips.jpg to file system was not found in file: messages_en.properties

     

    Yes, it is allowing to upload with SSO disabled, when we directly log into application server



  • 4.  Re: Avatar error in new user experience with SSO enabled

    Posted 11-27-2018 07:20 AM

    SRCH-02001 - This error is break point and we have tech doc "SRCH-02001: Error while retrieving search content - CA Knowledge . Are you sure you have file system set up properly in all of your clusters? 



  • 5.  Re: Avatar error in new user experience with SSO enabled

    Posted 11-27-2018 07:24 AM

    Suman, we have followed this document and implemented all the steps mentioned.

     

    If there is any issue with file system set up, it should have failed in classic as well as with SSO disabled.



  • 6.  Re: Avatar error in new user experience with SSO enabled

    Posted 11-27-2018 07:28 AM

    It could be while testing you landed up on a app server which had correct file store set up, so its worth to check again and if its all the same then we might have to check by each server on SSO and see where its breaking. If you still need help you can log a support case



  • 7.  Re: Avatar error in new user experience with SSO enabled

    Posted 11-27-2018 07:31 AM

    For troubleshooting, we are working only with single server with SSO enabled, rest all servers are down and request will go to the single server



  • 8.  Re: Avatar error in new user experience with SSO enabled

    Posted 11-27-2018 07:32 AM

    We have a case raised with CA