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License usage

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  • 1.  License usage

    Posted 08-15-2018 03:31 PM

    Hi Team


    Please see below screenshot.  MAximum License usage is 7 showing. based on what? is it mean when more than 7 analyst login into servicedesk , application will stop working??


    I believe sdm 17.1 doesnot require ca_lic folder in CA directory.


    Please advise




  • 2.  Re: License usage
    Best Answer

    Posted 08-15-2018 04:52 PM

    Aamir, app will not stop working. Please take a look at

    License Usage - CA Service Management - 17.1 - CA Technologies Documentation 

    Thanks _Chi

  • 3.  Re: License usage

    Posted 08-15-2018 04:52 PM



    The "Maximum License Usage" on this screen is telling you the maximum number of licensed users that you have had log into your system at the same time, it's not indicating the upper limit of how many users are are "allowed" to have.


    You can update the "Licenses Purchased" on this screen (through "Edit in List") and then use this page to track your license usage to make sure you're staying within the licenses you purchased. Service Desk will not stop allowing people to log in if you exceed the "Licenses Purchased", and the "Maximum Licenses Usage" is only providing a snapshot of data from your environment.

  • 4.  Re: License usage

    Posted 08-24-2018 10:00 AM



    Did the information provided by Chi_Chen and Alex_Perretti answer your question?


    If so, please mark one of the responses as correct so that this thread can be closed.