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Count of Ticktes

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  • 1.  Count of Ticktes

    Posted 06-29-2018 05:42 AM

    Dear Team,

     

      We have an requirement in boxi reporting tool.

     

      We need to get the count of tickets which is opened by today and closed by today



  • 2.  Re: Count of Ticktes

    Posted 07-16-2018 07:58 AM

    Hi Arun,

     

    What reporting tool are you using? CA business intelligence 4.1 or CA Business Intelligence JasperReports.



  • 3.  Re: Count of Ticktes
    Best Answer

    Posted 07-18-2018 03:41 PM

    Arun,

     

    Some old threads had some discussions similar to this.

     

    Service desk Reports 

    How to count date to weekly in webi 

    Useful Universe Filters 

    CABI4::. Summary - BOXI for CA SDM 

     

    pdmtoday(-1)  exposes a bunch of options too for you  Write CA Business Intelligence Reports - CA Service Management - 14.1 - CA Technologies Documentation 

     

    Hope this helps

    _R



  • 4.  Re: Count of Ticktes

    Posted 07-24-2018 09:47 AM

    arun.balasubramaniam 

    Do you have any additional questions regarding this topic?

     

    If not, please mark one of the provided answers as Correct so that this thread can be closed.