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Unable to fecth analytics data. Please contact Portal Administrator

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  • 1.  Unable to fecth analytics data. Please contact Portal Administrator

    Posted 06-26-2018 08:34 AM

    Hello,

     

    I am trying to implement Portal 4.2 EE installation. My installation having trouble showing analytics data. In browser console I see unauthorized error messages. I see some potential problems however I don't know what is the root cause of this problem. Has anyone experience same problem and able to solve?

     

     

     



  • 2.  Re: Unable to fecth analytics data. Please contact Portal Administrator

    Posted 06-26-2018 08:42 AM

    Hi Ozan,

     

    Not sure if you went over these steps just yet, but a good start:

     

    Troubleshoot Analytics - CA API Developer Portal - 4.2 - CA Technologies Documentation 

     

    Regards,

    Joe



  • 3.  Re: Unable to fecth analytics data. Please contact Portal Administrator

    Posted 06-26-2018 09:55 AM

    Thank you Joe, 

     

    in documentation it states either JARVIS_URL or JARVIS_MIDDLEWARE_URL might be wrong in portal.config file.  

    I searched all portal computer but there is no portal.config file.

    As far as I remember it never asked me to enter these values as well. 

     

    Do you know where this portal.config file located? 



  • 4.  Re: Unable to fecth analytics data. Please contact Portal Administrator

    Posted 06-26-2018 11:39 AM

    I did not locate the portal.config but you can check the analytics-server container. It stores them as environment variables you can access via docker inspect <container id> .. as seen below:

     



  • 5.  Re: Unable to fecth analytics data. Please contact Portal Administrator

    Posted 06-27-2018 07:20 PM

    Hi There,

     

    What is the portal version you are using?

     

    few things to check with the Analytics issues:

    - Do we have enough RAM allocated to this box?

    - Is the /etc/resolv.conf configured correctly and DSN is set up properly?

    - Is this an upgrade that worked fine before and fails after the upgrade?

    - Check the Jarvis containers logs for any errors.

     

    Hope this helps,

     

    Regards,

     

    Amit.



  • 6.  Re: Unable to fecth analytics data. Please contact Portal Administrator



  • 7.  Re: Unable to fecth analytics data. Please contact Portal Administrator

    Posted 12-13-2018 05:08 PM

    Good afternoon,

     

    Were you able to resolve the issue? What was the final result?

     

    Sincerely,


    Stephen Hughes
    Broadcom Support



  • 8.  Re: Unable to fecth analytics data. Please contact Portal Administrator
    Best Answer

    Posted 01-10-2019 04:36 AM

    Hello,

     

    this problem was related with the version I used, after switching to version 4.2.9.3 this problem is resolved.



  • 9.  Re: Unable to fecth analytics data. Please contact Portal Administrator

    Posted 01-10-2019 03:15 PM

    For those that do not want to upgrade following the KB workaround fix that Leandro mentions has worked for a couple of customers I worked with.