I am trying to implement Portal 4.2 EE installation. My installation having trouble showing analytics data. In browser console I see unauthorized error messages. I see some potential problems however I don't know what is the root cause of this problem. Has anyone experience same problem and able to solve?
Not sure if you went over these steps just yet, but a good start:
Troubleshoot Analytics - CA API Developer Portal - 4.2 - CA Technologies Documentation
Thank you Joe,
in documentation it states either JARVIS_URL or JARVIS_MIDDLEWARE_URL might be wrong in portal.config file.
I searched all portal computer but there is no portal.config file.
As far as I remember it never asked me to enter these values as well.
Do you know where this portal.config file located?
I did not locate the portal.config but you can check the analytics-server container. It stores them as environment variables you can access via docker inspect <container id> .. as seen below:
What is the portal version you are using?
few things to check with the Analytics issues:
- Do we have enough RAM allocated to this box?
- Is the /etc/resolv.conf configured correctly and DSN is set up properly?
- Is this an upgrade that worked fine before and fails after the upgrade?
- Check the Jarvis containers logs for any errors.
Hope this helps,
Look at this KB
CA API Developer Portal: Analytics fail to populat - CA Knowledge
Were you able to resolve the issue? What was the final result?
Stephen HughesBroadcom Support
this problem was related with the version I used, after switching to version 220.127.116.11 this problem is resolved.
For those that do not want to upgrade following the KB workaround fix that Leandro mentions has worked for a couple of customers I worked with.