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How to fix Policy template Sync issues between Gateway and Portal ?

  • 1.  How to fix Policy template Sync issues between Gateway and Portal ?

    Posted 05-29-2018 04:11 AM

    A newly created policy template is not appearing on the API Portal, do not see any errors in the Gateway logs.



  • 2.  Re: How to fix Policy template Sync issues between Gateway and Portal ?

    Posted 05-30-2018 01:45 PM

    Hi there:

     

    I've created a small checklist of things for you to review:

     

    • Have you added the required "Set as Portal Published Fragment" assertion on the top of the Policy Template Fragment?
    • Have you encapsulated your fragment as a "Encapsulated Assertion"?
    • Have you waited for the sync window? (defined in the Gateway "Scheduled tasks")

     

     After checking those items, if the problem persists, would be useful to give us more details... Also, a good idea is to check how the Standard Policy Templates are built. 

     

    Looks like we have a starting point here...



  • 3.  Re: How to fix Policy template Sync issues between Gateway and Portal ?

    Posted 12-17-2018 11:53 AM

    Good afternoon,

     

    Were you able to resolve the issue? What was the final result?

     

    Sincerely,


    Stephen Hughes
    Broadcom Support