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Performance issues reported 8/7/18

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  • 1.  Performance issues reported 8/7/18

    Posted 08-07-2018 03:51 PM

    Users are reporting extremely slow response times when using the API.  Can CA recycle the servers to improve performance?



  • 2.  Re: Performance issues reported 8/7/18
    Best Answer

    Posted 08-07-2018 05:06 PM

    Hi Kevin,

     

    Since we are a SaaS solution we can't recycle our service on-demand, it will impact all our customers (some or most of whom may not suffer the same performance problems).

     

    You will need to open a support case on this and have support help you analyze the issue going forward.

     

    Thanks,

    Sagi