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Unable to find profiles using my LDAP account on Portal

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  • 1.  Unable to find profiles using my LDAP account on Portal

    Posted 08-21-2018 03:21 PM

    We are unable to access all the connection profiles using our LDAP accounts. Portal is not starting.

     

    Steps Followed :

     

    Gave complete permission to the individual user same as administrator

    Still unable to see the connection profiles under individual user name on portal.

     

    Tried to disable LDAP and use administrator. But TDM portal is not restarting. Need help.



  • 2.  Re: Unable to find profiles using my LDAP account on Portal

    Posted 08-21-2018 05:07 PM

    HI,

    Can you restart the portal service ?



  • 3.  Re: Unable to find profiles using my LDAP account on Portal
    Best Answer

    Posted 08-22-2018 02:50 AM

    Hi,

        Can you see the connection profiles when creating an environment? 

       For the issue with the portal not starting can you review the startup.log in this location C:\ProgramData\CA\CA Test Data Manager Portal\logs. I would also suggest raising a support ticket so CA support can assist with the troubleshooting.

     

    Regards

    Keith