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Multiple Notification Macro Don´t Display Ticket Number

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  • 1.  Multiple Notification Macro Don´t Display Ticket Number

    Posted 08-09-2018 02:02 PM

    Hey guys!

     

    I've created a multiple notification macro and for some reason, that i´ve not yet identified, the ticket number and description variables are not being displayed in the notification message.

     

    Are these variables in messages not valid when using multiple notification macros?

     

    Some event images and macro for analysis:

     

    The events:

     

     

     

    Macro:

     

     

    Message:

     

     

    Many thanks!!



  • 2.  Re: Multiple Notification Macro Don´t Display Ticket Number
    Best Answer

    Posted 08-09-2018 02:25 PM

    Hi,

     

    When creating notification macros for objects, you don't need to prefix the attributes with call_req_id. Remove that from the subject, body and it should work.



  • 3.  Re: Multiple Notification Macro Don´t Display Ticket Number

    Posted 08-09-2018 03:18 PM

    Many thanks, guys!

     

    After removing the prefix "call_req_id" all information was displayed correctly.



  • 4.  Re: Multiple Notification Macro Don´t Display Ticket Number

    Posted 08-09-2018 02:28 PM

    For description try just using:

     

    @{esc_style=html keeplinks=yes justify=line:description}

     

    If not then just try:

     

    @{call_req_id.description}

     

    For the ticket number that is the correct syntax, but the bold font may be affecting it somehow, could you try it without that?

     

    @{call_req_id.ref_num}